Frequently Asked Questions

 

How do I place an order?

  • Go to website and create an account: www.myorderdesk.com/uindy
  • Know your departments billing code, for when you fill out an online order form
  • Watch this video if you are a first-time user: https://youtu.be/baWyNI9n19Q

 

What kind of digital files do you accept?

Standard Turn-around*

  • Print orders submitted prior to noon on any business day will be ready for pick up by no later than noon the following business day
  • Example: Order submitted at 11am on Monday, ready by noon on Tuesday

  • Print orders submitted after noon on any business day will be ready for pick up by no later than noon in two business days
  • Example: Order submitted at 2pm on Monday, ready by noon on Wednesday

  • Print orders submitted Friday afternoon or over the weekend will be ready for pick up no later than noon on Tuesday
  • Walk-in service with immediate turn around, will not be available
  • Orders that consist of complex reproduction techniques or that require a proof or additional bindery will require additional time. The overall production time will be communicated to you by Moeller Printing based on the project requirements.

 

Can I email in my order?

  • We highly recommend you use the online ordering portal as it covers 90% of all copy requests. Going through email will delay your job

 

Where can I pick-up my job?

  • All orders will be available for pick up in Esch Hall 046 between: Monday thru Friday: 8:00am to 4:00pm
  • You will receive an email notification indicating that your order is ready to be picked up.
  • Doors may be closed when the Business Mail Office is closed.
  • Delivery to office front desks or via interoffice mail will not be available.

 

What if I only teach at night or can’t make it during pick-up hours?

  • We recommend you ask someone else to pick it up for you

 

Can I make an consultation appointment prior to placing my order?

  • Yes, Virtual and in-person appointments available by request to: copycenter@uindy.edu
  • You can always call us at: 317-791-5726 during our staffed hours for a phone consultation
  • Our Staffed Hours are as follows: