Terms of Service
and
Returns/Refund/Reprint Policy
Last updated March 1, 2012
Returns/Refunds/Reprint Policy
We reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services and/or in response to our customers' feedback. When we do make changes to this Policy we will revise the "last updated" date at the top of this Policy. Please make sure that you review it frequently as any time you place an order with Wright State University Printing Services, the current Returns/Refund/Reprint Policy will apply.
If you believe your print job is defective or has not otherwise met your requirements please contact Customer Support, IN WRITING via email (printing_services@wright.edu), within six (6) business days of receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and we will be under no obligation to provide a refund or reprint. Once you have contacted us, we will then have six (6) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determined that a product is in fact defective or has not otherwise met our obligations, one of the following two resolutions will be offered:
1. We will reprint the print job with rush production.
2. We will refund the original order price.
We reserve the right to request (and receive) samples of any allegedly defective merchandise prior to either of the above resolutions being agreed to.
A Customer Service representative will generally contact you within 24-48 Business hours of us making the determination that a reprint or refund is appropriate in order to confirm the approved solution. If you do not make contact with our representative within four (4) business days of their first attempt to contact you with the approved solution we will assume that the issue has been otherwise resolved and no reprint or refund will be given. Once the approved solution is agreed then, unless we agree otherwise, you must return the entire original print order to us, at the address provided by our Customer Service representative, within 12 calendar days after the date the solution is approved. If you do not return it within this time frame you will be responsible for the cost of the order. A refund or reprint will only be possible after an approved solution has been authorized and, unless we agree otherwise, provided that the entire original print order has been returned to and received by us. When applicable, a refund will be issued within 10 business days of our receipt of the original product order. A reprint will begin rush production within one (1) business day of our confirmed receipt of the product or such earlier time as we may agree to.The forgoing is Wright State University Printing Services' sole responsibility with respect to a defective order.
To the maximum extent permitted by law, Wright State University is not responsible for any indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Wright State University Printing Services has been advised of the possibility of such damages), resulting from the order. The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:
- An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer's expense if requested).
- The product is lost, delayed or returned to Wright State University Printing Services due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
- Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
- Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
- Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
- Product that has experienced a color shift during the conversion to CMYK format, for example as a result of having been submitted by the customer in RGB or PMS Pantone colors.
- Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparency, overprint, and finished product size.
- Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
- Products that do not exactly match color or ink density. Wright State University Printing Services does not color match or match customer specified ink density. We will color match a hardcopy proof that is approved by our customer.
- An inability to print or write on the product, unless the product description states otherwise. A typical UV coated product cannot be printed or written upon. Matte finished products may or may not accept printing or writing. We recommend that you order a sample from us and test it using the printer you will use before placing a final order. Wright State University Printing Services is not responsible for an inability to print or write on a product, unless the product specifically states that it is suitable for this purpose.
- Orders that are duplicated as a result of customer error.
- Orders that are canceled after the order has entered into production (or any process thereafter).
- Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer’s responsibility to allow sufficient time when placing an order for time sensitive materials.
- A customer’s violation of any of the terms and conditions governing the use of Wright State University Printing Services' website and/or ordering of product.
- Viruses, worms, trojan horses and other forms of harmful or malicious code that are not detected or removed using Wright State University Printing Services' standard virus/malicious code detection procedures.
- Loss, corruption of, or damage to your personal information, Customer Content, order history or related information that is stored by Wright State University Printing Services.
- Our failure to notify you of any delay, loss or damage in connection with your printed products or shipment or any inaccuracy in such notice.
- The release of an order by the shipper without obtaining a signature. Please note that Wright State University Printing Services provision of advice, assistance or guidance either on this website or via our customer service representatives does not constitute an acceptance of responsibility or liability for any problems that may arise in connection with any print order or services provided.
Additional Terms of Service
You are solely and fully responsible for any content that you send to our site. We strictly prohibit the posting of the following types of content to our site:
- We do not allow nudity, pornography, and sexual material of a lewd, lecherous or obscene nature and intent or that violates local, state and national laws.
- We do not allow any material that violates or infringes in any way upon the proprietary rights of others, including, without limitation, copyright or trademark rights; this includes "WAREZ" (copyrighted software that is distributed illegally), "mp3" files of copyrighted music, copyrighted photographs, text, video or artwork. If you don't own the copyright or have express authorization and documented permission to use it, don't put it on this site. (If you do have express permission you must say so clearly in your job notes). We will terminate the accounts of, and remove the pages of, repeat infringers.
- We do not allow any material that is threatening, abusive, harassing, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane, indecent, or otherwise objectionable; including posting other peoples' private information.
- We do not allow any software, information, or other material that contains a virus, "Trojan Horse", "worm" corrupted data, or any other harmful or damaging component.
- We do not allow hate propaganda or hate mongering, swearing, or fraudulent material or activity.
We welcome customers use our services. We have terrific customers and we intend to keep it that way.
We want to be completely honest about our policy.
Customers who want to use our services and tools must agree to accept our email messages as part of their service. We provide you with limited web space for business transactions between you and us. The spirit of the web space is specifically intended as a storage facility for your digital files as long as they are needed for us to do business. Using it in any other way is a violation of our Terms of Service.
We do not currently allow MP3 files to be uploaded to our web space storage. We only use email to inform you of job related activities and new benefits and features, to let you know of urgent problems on our site, and to present special customers-only opportunities to buy products and services. And we keep these messages to a minimum. If you elect not to receive our email messages by opting-out of our mailing list, you will miss training information, new product and services announcements, and special discounts.
If you believe that any of the content posted violates your proprietary rights, including copyrights, please contact us.
By submitting your information or files to us, you represent that the pages or files comply with our Terms of Service AND our Returns/Refund/Reprint Policy. If any third party brings a claim, lawsuit or other proceeding against us based on your conduct or use of our services, you agree to compensate us (including its officers, directors, employees and agents) for any and all losses, liabilities, damages or expenses, including attorney's fees, incurred by us in connection with any such claim, lawsuit or proceeding.
We are the final arbiter of what IS and IS NOT allowed on our site. Further, we reserve the right to modify or remove anything submitted to this site, and to cancel your access, at any time for any reason without prior notice. We are not obliged to maintain back-up copies of any material submitted or posted on our site. Actions or activities that may cause termination of your access include, but are not limited to:
- posting any content which violates our Terms of Service and/or our Returns/Refund/Reprint Policy;
- using in the registration of your account for this site an email account that is not your own or that is or becomes inactive;
The personal profile information that you submit to us remains your property, but by submitting that information to us you grant us the right to use that information for internal marketing to yourself. We do not sell our customer list. In addition, we reserve the right to release current or past customer information in the event we believe that your account is being or has been used in violation of the Terms of Service or to commit unlawful acts, if the information is subpoenaed, or when we deem it necessary or appropriate. By agreeing to the conditions of these Terms of Service, you hereby consent to disclosure of any record or communication to any third party when we, at our sole discretion, determine the disclosure to be appropriate.
Your use of our services are at your sole risk. All our services are provided on an "AS IS" basis WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, CONSTRUCTIVE, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow the exclusion of implied warranties, so this exclusion may not apply to you in full. We make no guarantee of availability of service and reserve the right to change, withdraw, suspend, or discontinue any functionality or feature of our service. IN NO EVENT WILL WE BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE OUR SERVICES OR ANY CONTENT THEREON FOR ANY REASON INCLUDING, WITHOUT LIMITATION, OUR REMOVAL OR DELETION OF ANY MATERIALS OR RECORDS SUBMITTED OR POSTED ON THIS SITE FOR ANY REASON. THIS DISCLAIMER APPLIES, WITHOUT LIMITATION, TO ANY DAMAGES OR INJURY, WHETHER FOR BREACH OF CONTRACT, TORT, OR OTHERWISE, CAUSED; ANY FAILURE OF PERFORMANCE; ERROR; OMISSION; INTERRUPTION; DELETION; DEFECT; DELAY IN OPERATION OR TRANSMISSION; COMPUTER VIRUS; FILE CORRUPTION; COMMUNICATION-LINE FAILURE; NETWORK OR SYSTEM OUTAGE; OR THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF ANY RECORD.
We reserve the right to change or amend these Terms of Service at any time without prior notice. By submitting any content, including without limitation, file postings you signify your agreement to these Terms of Service.